Important information

This site uses cookies to store information on your computer. By continuing to use our site, you consent to Steel Media's privacy policy.

Steel Media websites use two types of cookie: (1) those that enable the site to function and perform as required; and (2) analytical cookies which anonymously track visitors only while using the site. If you are not happy with this use of these cookies please review our Privacy Policy to learn how they can be disabled. By disabling cookies some features of the site will not work.


Erlang Calc


Erlang Calc
Download on the AppStore Click here to request a review of this app

  • App Store Info

Description

Erlang Calc is an unmissable tool for call centers.
Simply enter the calls per hour, average call duration and the number of agents to calculate the average waiting time (ASA) for incoming calls. With a mathematical model, (Erlang C, 'MMn' queueing) but without the need for knowing any mathematics, your telephone produces the information you need.
You can also define a target for the answering time and calculate its probability. The tool for insight into the performance of your customer service and customer experience, directly available in your phone.

Screenshots

Screenshot 1 of 5 Screenshot 2 of 5 Screenshot 3 of 5 Screenshot 4 of 5 Screenshot 5 of 5